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Air-traffic controllers earn praise for a calm assist

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The next time you hear someone bad-mouthing federal workers as bureaucrats who sit around bemoaning this and that, tell him or her to ask Doug White about Lisa Grimm and Brian Norton.

Grimm, Norton and other air-traffic controllers guided White to safety on April 12, 2009, when the pilot of his plane died during a flight. Grimm, based at the Federal Aviation Administration’s Miami center, and Norton, who was in Fort Myers, are among the controllers that the National Air Traffi...

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