Individual Tax Payer Advisory Specialist

Individual Tax Payer Advisory Specialists work in the Internal Revenue Service’s Wage and Investment Operating Division. They are responsible for providing basic advice, technical and procedural information, and customers service to a variety of taxpayers and/or their representatives through face-to-face meetings. They resolve taxpayer account, payment, filing and notices issues; facilitating the resolution of some examination and collection issues of Wage and Investment taxpayers; protecting taxpayer rights; and promoting compliance in accordance with tax laws and regulations.


Internal Revenue Service

Salary Range

$28,862 – $37,519 per year

Series and Grade


Key Requirements

1. You must be a U.S. citizen.
2. You must be in compliance with all tax laws.
3. You must pass a pre-employment structured interview to assess your customer service and oral communication skills.

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